Carestream Dental Careers

LAR Operations and Customer Service Rep

Atlanta, Georgia

Job Description

Latin America Region Operations and Customer Service representative.


Service billing Agent
Order Services Analyst
Customer Services and Dispatch
- Processing and monitoring in SAP the orders placed by the customers via fax, phone or e-Mail, ensuring the data are correct, and in order to achieve a high satisfaction level.

o Review documentation related to a service contract sale and responsible for it's entry into the company's systems.

o Update the data for Service Contracts on the billing systems.
o Reviewing and billing of Service Agreements for MI & HCIS equipment.

o Review and billing of services for MI & HCIS equipment not under contract for U.S.

o Verify and monitor billing done for materials and time spent on repairs.

o Review and billing of service done to equipment for U.S. MI & HCIS not under contract but are under promotion.
o Credit department requests and follow up.

o Process credits due to billing errors.

o Provide help and support to customers solving issues with their radiographic equipment and/or doubts about their accounts via e-mail, telephone or any other electronic device. Capture customers' data, account and equipment information using the proper application according to the country they contact from.
o Support Carestream Engineers who need to process an escalation with level 2 specialists on radiographic equipment.

Portuguese Speaking is a must