Carestream Dental Careers

Operational Sales and Service (French&English)

Bucharest, Romania
Shared Services

Job Description

Do you like variety of tasks and engagement with client's needs? You will excel in this job.

We value your knowledge about order management, but more than this we value your attitude and efforts to follow-up our customer's needs.

We are looking to grow our Dental Customer Support Centre team with an Operational Sales and Service Representative, fluent in French/Spanish and English, based in Bucharest to support our customers from Europe with a diversity of operational needs applying order management skills, customers services abilities, marketing, sales and general business support competencies.

As Operational Sales and Service Representative we expect you to take sense of customer ownership and take charge of the following activities:

Order Management & Customer Service:

  • Recurrent processing of Dealer Orders (Order Input, Product Availability Checks, Order Confirmations, Price Letter, APP's etc.) timely and qualitatively compliant (respecting the SLA of the organization);
  • Serve as point of contact for all questions and inquiries from dealers and dentists, mainly administrative and operational.
  • Track and document all requests in SIEBEL.
  • Ensure the cross departmental cooperation with credit department on Invoicing (Billing Verification, Credits, and Commercial Invoices etc.), logistics on delivery tracking, warehouse and transportation claims and returns organization.
  • Manage the cooperation with DSEs and DSMs; share of information on important customer/process issues.
  • Respond to Dealer Queries (Order Status, Delivery Schedule, Billing Discrepancies, and Credit Changes etc.)

Technical Product Support:

  • Use ACD according to the daily working hours and use auxiliary whenever required with previous notification to the Operational Team Manager.
  • Handle simple traditional product complaints and general technical questions (. finding spare part number in Pricelist, help customers with license verification, warranty validity check).
  • Compute warranty / pro-rata period for products and advice to dealers on handling of repair / exchange / upgrade requests.
  • Complaint Handling of traditional products
  • Processing of Service Reports and invoicing of DSE interventions

Marketing, Sales, Logistics, Systems and General Business Support

  • Pricing Communications, Dealer Discount Monitoring, Dealer Performance Program (DPP) Implementation, etc.
  • Translation of Marketing and Sales documents and small ad hoc translations for Global team.
  • Support activities for marketing materials, implementation of promotions, and implementation of systems, mailing campaigns, and promotional packs.
  • Dispatch of promotional material, ordering of sell sheets for customers, information about availability of promotional material
  • Participate in Trade Shows and sales meetings as requested
    Keep self-actualized and comply with Legal Requirements related to the Countries in charge with.

Project Management

  • Gather a sound understanding of all existing processes and identify quick wins for improvements of the business processes.
  • Lead or Support Projects aimed to establish or refine Business Process, Operational flexibility and capabilities.
  • Show engagement when participate as a Member in Project teams
  • Participate in internal and external audits as directed by Quality Manager.