Carestream Dental Careers
Support Service Engineer
- Provide full service and ongoing technical support for the complete extra-oral Carestream dental equipment portfolio within Australia and New Zealand when required.
- Manage and maintain escalation process and issue resolution between Level 3.
- Interface between Level 3 for all technical information flow and feedback.
- Provide and assist with training & application support as needs basis to both Channel partners and Carestream Direct sales.
- Assist country sales manager and regional sales representatives in pre and post sales activities.
- Work directly with regional Service Manager on local parts management strategy for install base.
- Manage and maintain equipment install base on the local service reporting system.
- Collect data and generate reports on service related issues.