Carestream Dental Careers
Technical Solutions - Team Leader
Assisting in managing department objectives/plans and projects in an effort to meet divisional goals to insure client retention, promote revenue/success and customer satisfaction Enforcing all policies and procedures within the Carestream Dental employee handbook and other appropriate documentation. Assisting with employee selection, appraisal and development through training, counseling and project assignments. Participating in developing and delivering technical and software skill training, and provide day-to-day direction to ensure proper customer related troubleshooting techniques to promote customer satisfaction. Assisting with the direction of projects to insure that commitments are met. Managing escalated client service issues within product group. Providing input for new product and features, product usability, and supportability and escalating issues when appropriate. Assisting with the development and maintenance of internal and external client documentation, such as knowledge base, FAQ's, client newsletters, etc. Assisting in the coordination of the release and distribution of software updates as required. Monitoring proper departmental procedures for call control, problem resolution and escalation. Maintaining and increasing personal and team knowledge on applicable products/applications via training, documentation and personal research. Performing special tasks/projects as assigned by his/her Supervisor.