Carestream Dental Careers
Technical Solutions Representative
General Summary: The Technical Solutions Representative is responsible for answering questions and providing clients with technical guidance on the use of computer technology in dental practices. The Technical Solutions Representative also applies a general working knowledge of computer software, hardware and troubleshooting skills to resolve a substantial number of client problems independently. Technical Solutions Representatives are a geographic resource that primarily provides technical support to Carestream customers, field personnel, dealers, and 3rd parties. The primary goal is to minimize the impact to our customer by resolving an incident or request as quickly as possible and escalating as necessary to restore customer business operations. The Technical Solutions Representative role is a technical generalist able to independently diagnose and resolve issues utilizing knowledge systems and technical resources as required.
Work hours will be either 3pm -- 12am or 5pm -- 2am EEST